Refund policy
Thank you so much for supporting my art! ❤️
Every item in my shop is printed just for you, after you place your order. Because each piece is made to order, I can’t accept returns or exchanges for a change of mind, or for ordering the wrong size or colour. Please check the size guide on each product page before you order.
If something went wrong with your order
If your order arrives damaged, defective or misprinted (for example, a print fault, ink problem, or the wrong item or design), I’ll make it right. You can choose a free replacement or a full refund, and you don’t need to send the item back.
Here’s how:
- Email help@tatyanadeniz.com within 30 days of delivery.
- Include your order number and a clear photo of the problem. If several items are affected, one photo showing them all together is perfect.
- We’ll review it and get back to you with next steps, usually within a few business days.
Lost packages
If your package doesn’t arrive, email us with your order number within 30 days of the estimated delivery date. We’ll look into it and send a replacement or a refund if it’s confirmed lost in transit.
Incorrect or incomplete shipping address
Please double-check your address at checkout. If a package comes back to us because the address was incorrect, or because it wasn’t collected, we can reship it, but shipping costs will apply. Returned packages that aren’t claimed within 30 days can no longer be reshipped.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
Your rights
Nothing in this policy limits any rights you have under the consumer laws of your country.
Questions?
I’m happy to help. Just email help@tatyanadeniz.com 😊
With love,
Tatyana